No, all you need is an email address. We recommend that you register for an account during the checkout process to benefit from our incentives and promotions. It will also allow you to speed through checkout next time you visit us.
Your tracking details will be added to your shipment and you will receive an email notification updating you that your order is on its way. You will be able to use the tracking information to locate your parcel right through to delivery.
Sadly not, all orders need to be placed online. However, if you have an order related question, please email firstname.lastname@example.org
We endeavour to provide details on the true sizing of all our product for sale on closet Concierge. You can find further details by clicking on ‘size chart’ on the item’s page to view our conversion chart.
All our products are sold in GBP and your transaction will be processed accordingly. If you are ordering from outside the UK, please note that you may incur additional charges by your card provider for international payments.
Yes. We currently ship to the following countries:
Canada, France, Germany, Italy, Portugal, Spain, USA
Please note that you may incur additional charges related to taxes and duty when ordering from overseas. Please contact us for further details.
Do the the unique nature of Closet Concierge, we cannot predict sizes and availability in advance and often each item for sale is a 'one-off'. However, to keep up to date with our latest arrivals, follow the Closet Concierge Instagram account. You can also sign up to our newsletter to keep up to date with news from Closet Concierge.
We aim to provide a fair opportunity to shop our most in-demand styles and as items are very limited, we don't offer reservations.
Returns and Refunds
Details regarding both the returns procedure and refunds can be found our our 'Returns and Refunds' page.
We do not offer refunds on postage or any taxes or duties paid by you for items that have been returned.
Selling with Closet Concierge
We are always looking for new items to sell via closetconcierge.co.uk and you can find further details on our dedicated 'Sell With Us' page.